topic Porting issue in Get Support

Porting issue

Rileymurfy44 — Fri, 20 Dec 2024 17:17:03 GMT

I responded “yes” to my previous carrier text to proceed with porting. It has been over 12 hours now and still nothing has happened. I don’t believe the number has ported. Maybe it’s something I did

Re: Porting issue

Phil_Adelphus — Fri, 20 Dec 2024 11:53:21 GMT

@Rileymurfy44 When you say nothing has happened, do you mean your previous carrier's sim still works? If it doesn't have you inserted your Public Mobile sim and restarted the phone?

Re: Porting issue

slusagm — Fri, 20 Dec 2024 13:07:36 GMT

can you make outgoing calls and does data work? if they both work and just problem with incoming calls, then it is a stuck port. There is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

however, if there is no service at all, then it is a setup problem and you need to ask PM to help by message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437