topic Re: I need an Agent in Get Support

Re: I need an Agent

brhane — Fri, 20 Dec 2024 02:50:37 GMT

i can't received and call

hTideGnow — Fri, 20 Dec 2024 02:53:19 GMT

what exactly was your problem? do you mind to share?

or if you rather PM support to help, then  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

slusagm — Fri, 20 Dec 2024 04:41:33 GMT

I saw your multiple posts about help to activate your phone. I replied but it was gone, tried reply another one and that was gone too.

Have you completedthe subscription process using Public Mobile app?

is it just the sim not connected to the network? Or did you reboot your phone or try the sim on another phone?

or you need PM to help? Look like you won't be able to open proper Chatbot ticket, so you can just message them

EvangelistaW — Fri, 20 Dec 2024 16:31:08 GMT

See this video about how to get support with Public Mobile: