topic Re: Cancelling a subscription in Get Support

Cancelling a subscription

Joel2012 — Fri, 20 Dec 2024 01:49:04 GMT

Hi! My phone was lost and I’m trying to cancel my subscription but when I log in online it says do want to reactivate your account so does this mean my account has been cancelled already? When I tried to reactivate it said there was a technical issue and to try again and it just loops. I don’t want to be charged this month if I no longer have the phone or SIM card. How can I be sure my subscription is cancelled?

Re: Cancelling a subscription

Handy1 — Fri, 20 Dec 2024 01:50:20 GMT

@Joel2012 Ask support to remove the credit card info on file right away that will ensure you won’t be charged again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancelling a subscription

hTideGnow — Fri, 20 Dec 2024 01:56:45 GMT

HI @Joel2012

do you want to buy a new sim card and put it in your replacement phone? if so, you might want to just report Lost/Stolen.

since you have trouble logging in, ask support agent to help to suspend the account or cancel the account by removing the credit card. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage