topic Re: Inquiry About Joining and Deferring Start Date in Get Support

Inquiry About Joining and Deferring Start Date

dan999 — Thu, 19 Dec 2024 21:51:25 GMT

Hi!
I was hoping to sign up with you today and switch from my current provider. Unfortunately, they just charged me for the next month, and the payment is non-refundable. As a result, I’ll need to wait until next month to officially make the transition.

However, I was wondering if it would be possible to join today and take advantage of your current offer, but have it effective starting next month? Essentially, I’d pay today, but my membership with you would begin when my current subscription ends.

Does that make sense? Would this arrangement be possible?

Thankyou

Re: Inquiry About Joining and Deferring Start Date

Handy1 — Thu, 19 Dec 2024 21:54:08 GMT

@dan999 Yes absolutely you can do that to lock in plan and pre pay , and no worries the plan won’t start untill you activate the sim on the public mobile app . You can also port your number over at time of activation or afterwards . But I would do it few days before your next payment

Re: Inquiry About Joining and Deferring Start Date

dan999 — Thu, 19 Dec 2024 23:12:43 GMT

Thank you! Could you guide me on how to proceed? Should I purchase the plan now and wait to activate it a month later or a few days before my service with the current provider ends?

Or do I need to set something up in my account immediately after purchase to secure the plan and inform you that I won’t be starting it right away?

I appreciate your guidance!

Re: Inquiry About Joining and Deferring Start Date

dan999 — Thu, 19 Dec 2024 23:13:57 GMT

Thank you! Could you guide me on how to proceed? Should I purchase the plan now and wait to activate it a month later or a few days before my service with the current provider ends?

Or do I need to set something up in my account immediately after purchase to secure the plan and inform you that I won’t be starting it right away?

Re: Inquiry About Joining and Deferring Start Date

cellphoneuser1 — Thu, 19 Dec 2024 23:47:57 GMT

@dan999 wrote:
Hi!
I was hoping to sign up with you today and switch from my current provider. Unfortunately, they just charged me for the next month, and the payment is non-refundable. As a result, I’ll need to wait until next month to officially make the transition.
However, I was wondering if it would be possible to join today and take advantage of your current offer, but have it effective starting next month? Essentially, I’d pay today, but my membership with you would begin when my current subscription ends.
Does that make sense? Would this arrangement be possible?

Thankyou

is your account at the old company prepaid or postpaid? If it is postpaid, it doesn't really matter when you port out because they have to give a refund the unused part of the month. I wouldn't buy the plan at Public Mobile ahead of time unless you think that the plans will get worse later. The plans could get better if you wait and you only get one chance at being a new customer on the new Public Mobile account unless you open more than one account. New customers get a better choice of plans.

Re: Inquiry About Joining and Deferring Start Date

BKNS27 — Fri, 20 Dec 2024 02:02:06 GMT

@dan999

Here is the instructions on how to port over your number to PM.

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

If you have your phone on a monthly payment plan then you need to wait until the contact is over.

Otherwise, you can port over if your previous carrier plan is postpaid then you can port out anytime and will receive credit for unused days.