topic Re: service not working in Get Support

service not working

Beacroft — Thu, 19 Dec 2024 23:00:58 GMT

I paid for the US roaming add-on and bill that is due December 28th but I am not getting any service. I am currently in Florida

Re: service not working

will13am — Thu, 19 Dec 2024 23:08:57 GMT

@Beacroft , are you able to connect to any of the US carriers, AT&T, T-Mobile or Verizon? Try rebooting your phone. For data functionality you might need to connect to the 4G/LTE network, although I found 5G to work as well. Do not use 3G as that network as been shut down years ago. Be sure to enable roaming data.

Re: service not working

Handy1 — Thu, 19 Dec 2024 23:08:41 GMT

@Beacroft Try and reboot the phone also ensure you have data roaming turned on and try phone set to 4G/LTE not 5G and make sure your connected to T mobile AT&T or Verizon

Re: service not working

Beacroft — Thu, 19 Dec 2024 23:19:58 GMT

i have done all that and still not working

Re: service not working

Beacroft — Thu, 19 Dec 2024 23:21:57 GMT

yes I am connected to AT&T.how do i connect to 4G/Lte network

Re: service not working

Handy1 — Thu, 19 Dec 2024 23:33:45 GMT

@Beacroft If you have iPhone check your voice and data settings