topic Re: Cannot Log Into My Account in Get Support

Cannot Log Into My Account

rlorette — Thu, 19 Dec 2024 21:29:01 GMT

I've been trying to get into my account for a couple of days. It keeps posting that there were too many login attempts and to wait 1 hour then try again. After the hour I got the same message and then waited several hours for another try and still got the same message. I then waited till the next day and STILL got the same message on my FIRST attempt. Please help!!!!!

Re: Cannot Log Into My Account

Handy1 — Thu, 19 Dec 2024 21:31:08 GMT

@rlorette and have you tried with new webroswer using incognito mode / private mode or try the app instead ? If so No worries support can help also

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Log Into My Account

hTideGnow — Thu, 19 Dec 2024 21:36:56 GMT

hi @rlorette

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Log Into My Account

cellphoneuser1 — Thu, 19 Dec 2024 23:54:39 GMT

@rlorette wrote:
I've been trying to get into my account for a couple of days. It keeps posting that there were too many login attempts and to wait 1 hour then try again. After the hour I got the same message and then waited several hours for another try and still got the same message. I then waited till the next day and STILL got the same message on my FIRST attempt. Please help!!!!!

You need to wait 1 hour after lockout but getting the error message after 1 bad attempt is normal after waiting. Ignore the error and try again. You aren't really locked out after one try. It's a mistake by Public Mobile to show the error message. I know because I have done that and it lets you in if you try again with the right password on the next attempt.