topic Email Communication in Get Support

Email Communication

dmbcanada1867 — Fri, 20 Dec 2024 00:16:42 GMT

It seems for quite sometime that I haven't been receiving emails in regards to Public Mobile account, including rewards balance. My other family members are receiving their emails still.

Re: Email Communication

hTideGnow — Thu, 19 Dec 2024 20:05:35 GMT

hi @dmbcanada1867

i have been receiving without problem.

you sure you didn't block email from PM? or any chance they all went into the junk box?

if you are sure you didn't block it and not receive it, ask PM support, they can check

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Email Communication

dmbcanada1867 — Thu, 19 Dec 2024 20:13:28 GMT

Yep checked spam folder nothing. Will submit a ticket.

Re: Email Communication

BKNS27 — Thu, 19 Dec 2024 20:16:32 GMT

@dmbcanada1867

I haven’t been receiving email for over a year but I check my account on the PM app daily.

Re: Email Communication

Sansan — Thu, 19 Dec 2024 20:24:42 GMT

@dmbcanada1867 must be long time ago as PM does not send out email re this information

Re: Email Communication

Phil_Adelphus — Thu, 19 Dec 2024 20:48:35 GMT

@Sansan must be long time ago as PM does not send out email re this information

I get the rewards balance emails still.