topic US cell service in Get Support

US cell service

HSH2 — Thu, 19 Dec 2024 18:56:53 GMT

I currently subscribe to the $15 per month package which provides 3G service. I cannot make or receive calls in the US when I add a US talk and text package. If I change my subscription to one of the 4G packages will that correct the problem?

Thanks for any advice you can provide.

Harold

Re: US cell service

computergeek541 — Thu, 19 Dec 2024 18:59:30 GMT

@HSH2 wrote:
I currently subscribe to the $15 per month package which provides 3G service. I cannot make or receive calls in the US when I add a US talk and text package. If I change my subscription to one of the 4G packages will that correct the problem?

All Public Mobile plans allow access to the same networks. Changing to a 4g plan won't grant new access to LTE networks as it's already available even on 3g plans. To be able to receive VoLTE services, you'll like have to purchase a new phone.

Re: US cell service

hTideGnow — Thu, 19 Dec 2024 19:09:40 GMT

hi @HSH2

it might be a problem with the VoLTE. What phone do you have?

if your phone not found on this list, then it is not VoLTE whitelisted by PM and you won't be able to receive calls in US even with the roaming

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: US cell service

Phil_Adelphus — Thu, 19 Dec 2024 19:11:26 GMT

@HSH2 What phone do you have? If it is not on this list you likely will have problems making voice calls in the USA

https://www.publicmobile.ca/en/on/get-help/articles/volte

Some phones not on the list may also work but it's hit and miss. If your phone is not VoLTE capable and approved then you could try connecting to 2G on T-Mobile but it's being shutdown as of Sept 1st although some may still exist. You need VoLTE in the USA as they shut down their 3G networks in 2022.

Re: US cell service

ORNGNBLK — Thu, 19 Dec 2024 19:39:36 GMT

My 3G service did not work at all in the Northeastern US as they pinged with Verizon towers and Verizon dropped access to 3G about a year ago. I upgraded to a 4G with an I phone 8, and my phone worked. Not sure if it will work for you, but thats my story

Re: US cell service

Phil_Adelphus — Thu, 19 Dec 2024 19:44:23 GMT

@ORNGNBLK The iPhone 8 is VoLTE capable and approved on Public Mobile so it would work in the USA whether you were on a 3G plan or a 4G plan. Verizon has only recently been added as a PM roaming partner in the USA, most people are connecting to the longer established partners AT&T or T-Mobile.

Re: US cell service

DennyCrane — Thu, 19 Dec 2024 19:49:25 GMT

Make sure you don't have your phone set to 3G preferred. Change it to 4G/LTE. The fact that you're on a 3G plan is irrelevant. The US does not have a 3G network, so if your phone is set to 3G you'll have no service.

Re: US cell service

BKNS27 — Thu, 19 Dec 2024 20:22:19 GMT

@HSH2

I use the TextNow SIM on the TextNow app for free calling, texting and essential data…all for free while I am in the USA.