topic Re: unsubscripted prior the bill circle but still got renewed and charged cc in Get Support

unsubscripted prior the bill circle but still got renewed and charged cc

hohsu — Thu, 19 Dec 2024 15:40:56 GMT

Hi There:

Managed to unsubscript one day before the new bill circle starts, and confirmed it was successful from app showing as below:

Subscription Renewal (Unsubscribed)

Subscription ending on Dec 19, 2024

But when I double checked status today, the subscription got renewed again to the new bill circle showing as below:

Current Subscription Cycle: Dec 19, 2024 - Jan 18, 2025

Why that happens unexpected? Why the app unable to do the unsubscription successfully? pls solve the issue ASAP and give a proper solution!

Regards,

Hex

Re: unsubscripted prior the bill circle but still got renewed and charged cc

ORNGNBLK — Thu, 19 Dec 2024 14:55:13 GMT

@hohsu If you unsubscribed yesterday, perhaps it was not enough time for the system to recognize it (even though you got confirmation). I suggest reaching out to a CS_agent to look into it for you. Use the orange chat bubble on the bottom right to start the conversation. Good Luck

Re: unsubscripted prior the bill circle but still got renewed and charged cc

slusagm — Thu, 19 Dec 2024 15:09:12 GMT

are you sure you disable it properly? My Account >> Payment >> Manage Subscription , then disable subscribed. Check again and disable it if it shows enabled

of course, you can also ask support and see if they can do anything for the last renewal payment. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: unsubscripted prior the bill circle but still got renewed and charged cc

hohsu — Thu, 19 Dec 2024 18:33:02 GMT

Hi All replied here:

It is very appreciate for your suggestions, I will also attach the screen snapshot here as proof of this issue