topic Re: Refund or change plan in Get Support

Refund or change plan

Andre29w — Thu, 19 Dec 2024 16:51:31 GMT

If I buy the wrong plan in the public mobile app, and I can’t use the data because I’m in the states and not in Canada. Could an employee change the plan to the right one?

Re: Refund or change plan

Handy1 — Thu, 19 Dec 2024 16:53:19 GMT

@Andre29w You should be able to change the plan in your account app or website , but if you have ent activated yet and selected wrong plan then you can ask support to help change it for you instead

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund or change plan

slusagm — Thu, 19 Dec 2024 16:53:34 GMT

So, you need to change to a Canada-US-Mexico plan?

if you just joined, then yes, it is possible to change plan with the help of PM support.

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund or change plan

BKNS27 — Thu, 19 Dec 2024 17:07:10 GMT

@Andre29w

You can change the plan yourself online and login to your account and have the 2FA code sent to your email.

Remember that you need to change your plan NOW but you will be charged for your existing plan and new plan.