topic Re: Network Outage - Dec 18, 2024 - Nelson, BC in Get Support

Network Outage - Dec 18, 2024 - Nelson, BC

Dato — Thu, 19 Dec 2024 00:47:57 GMT

Is the network (Public Mobile) having issues in and around Nelson, BC today - December 18, 2024?

Re: Network Outage - Dec 18, 2024 - Nelson, BC

slusagm — Thu, 19 Dec 2024 00:52:04 GMT

check here

https://www.telus.com/en/qc/outages

but I don't think there is any reported outrage, probably just minor local network problems

Re: Network Outage - Dec 18, 2024 - Nelson, BC

Chalupa_Batman — Thu, 19 Dec 2024 00:53:22 GMT

@Dato wrote:
Is the network (Public Mobile) having issues in and around Nelson, BC today - December 18, 2024?

Hey @Dato

There are no reports in Nelson at this time. What problems are you having? Have you tried rebooting your phone? I know it sounds stupid yet simple but....

Re: Network Outage - Dec 18, 2024 - Nelson, BC

Dato — Thu, 19 Dec 2024 00:58:43 GMT

I rebooted the phone 3 times already. I also set it on Airplane and then off as it is suggested on the internet ... but nothing ... instead of Public Mobile as a network it shows SOS Only

Re: Network Outage - Dec 18, 2024 - Nelson, BC

Chalupa_Batman — Thu, 19 Dec 2024 01:05:02 GMT

@Dato wrote:
I rebooted the phone 3 times already. I also set it on Airplane and then off as it is suggested on the internet ... but nothing ... instead of Public Mobile as a network it shows SOS Only

OK. Try this. Dial 611 or log into the phone app and see if your payment went through. Maybe your credit card expired or didn't go through.

Re: Network Outage - Dec 18, 2024 - Nelson, BC

Dato — Thu, 19 Dec 2024 01:13:16 GMT

I did that already. Nothing is expired. Payment went through.

Re: Network Outage - Dec 18, 2024 - Nelson, BC

hairbag1 — Thu, 19 Dec 2024 01:21:12 GMT

@Dato

I'm in C'gar and all seems to be up and running here today. Power was out this morning...but cell service was unaffected.

Re: Network Outage - Dec 18, 2024 - Nelson, BC

ORNGNBLK — Thu, 19 Dec 2024 01:21:31 GMT

Assuming you have a physical SIM, is there Anyone in your household you can swap SIMS with to see if it’s a device issue or SIM issue? I had a SIM with a hairline crack that would cut the service in and out at times. Perhaps it’s the same issue. Good luck

Re: Network Outage - Dec 18, 2024 - Nelson, BC

hTideGnow — Thu, 19 Dec 2024 02:26:17 GMT

hi @Dato

do you know anyone in your area using Telus or Koodo or Bell or Virgin or Lucky? do they have similar problem today?

Re: Network Outage - Dec 18, 2024 - Nelson, BC

Dato — Thu, 19 Dec 2024 05:17:03 GMT

Thanks for your time and suggestions! As weird as it went to SOS Only, it came back onto the network!!! Weird!!!