topic Payments in Get Support

Payments

Jemsley45 — Thu, 19 Dec 2024 00:24:58 GMT

my plan renewed yesterday but it didnt renew to to the right subscription so i put the right one in and was charged 25$ 2 times how do i get a refund back no moderator and reached out to me yet

Re: Payments

slusagm — Thu, 19 Dec 2024 00:27:48 GMT

you need PM to process the refund

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payments

HALIMACS — Thu, 19 Dec 2024 00:40:55 GMT

@Jemsley45

What do you mean it "didn't renew to the right subscription"?

Had you previously arranged to change plans on the renewal? If so, hopefully you had screenshots of the pending plan change.

Or is it possible there was a text offer to upgrade the plan that someone replied "YES" to in the past 30 days?

You may be able to get a refund of the payment you didn't wish, however that'll depend on what transpired.