topic Re: Cannot make outgoing calls in Get Support

Cannot make outgoing calls

Ferch — Wed, 18 Dec 2024 23:48:24 GMT

New subscriber here. I can receive calls but CANNOT make outgoing calls. I believe my number was transferred

Re: Cannot make outgoing calls

slusagm — Wed, 18 Dec 2024 23:51:25 GMT

make sure your old sim card from the previous provider is removed, disable it if eSIM

then reboot phone and try

Re: Cannot make outgoing calls

Ferch — Wed, 18 Dec 2024 23:53:29 GMT

You mean remove permanently? Or remove and re-insert?

Re: Cannot make outgoing calls

Handy1 — Wed, 18 Dec 2024 23:57:04 GMT

@Ferch If you can’t make outgoing calls it could be account setup issues , if rebooting the device doesn’t help you will need support to refresh your account for you to fix

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Re: Cannot make outgoing calls

slusagm — Thu, 19 Dec 2024 00:09:22 GMT

if it is the old provider sim, you can remove permanently, but don't throw in garbage yet