topic Callers receive 1B1 notifications in Get Support

Callers receive 1B1 notifications

kenellis — Wed, 18 Dec 2024 18:12:42 GMT

Re: Callers receive 1B1 notifications

hTideGnow — Wed, 18 Dec 2024 18:15:33 GMT

can you make outbound calls youself ? data work? just want to make sure if your plan is active , any chance the autoapy failed and account is suspended

if account is active, try reboot the phone first

if same,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Callers receive 1B1 notifications

slusagm — Wed, 18 Dec 2024 18:22:37 GMT

do you have call forwarding turned on? 1B1 can be related with call forward error

Re: Callers receive 1B1 notifications

AK32 — Wed, 18 Dec 2024 18:54:55 GMT

the 1B1 code may be related to call forwarding, check your settings to make sure its not on.

assuming your plan is active and paid up to date. If this doesnt fix it, i would try using your sim in another device to narrow down if its a service issue or device issue next.

Re: Callers receive 1B1 notifications

kenellis — Wed, 18 Dec 2024 21:03:27 GMT

I have an eSIM. Therefore cannot transfer it to another device to test. I’m in the US and the only call I’m making is from another service that I use while I’m here. I do not use roaming

Re: Callers receive 1B1 notifications

kenellis — Sat, 21 Dec 2024 15:50:06 GMT

Call forward is off. For a brief time Thursday I got through and picked up my voicemail and it would accept incoming calls. Now today it’s back to 1B1 error messages again. We did open a ticket and they reset the password but am not sure what else was done.

Re: Callers receive 1B1 notifications

kenellis — Sat, 21 Dec 2024 15:50:46 GMT

Call forward is off. For a brief time Thursday I got through and picked up my voicemail and it would accept incoming calls. Now today it’s back to 1B1 error messages again.