topic Re: Request to Restore Long-Distance Minutes to My Package in Get Support

Request to Restore Long-Distance Minutes to My Package

GhulamSarwar — Wed, 18 Dec 2024 19:57:30 GMT

Dear Public Mobile Support Team,

I recently moved to Public Mobile as a first-time new user due to its attractive offers and services. I am currently subscribed to the $23+tax package with eSim. At the time of purchase, this package included "100 monthly long-distance minutes to China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the UK."

However, I recently noticed that the 100 long-distance minutes are no longer included in my package. Could you kindly verify this and ensure that the missing offer is restored to my account?

I appreciate your assistance in resolving this matter and look forward to your response.

Thank you!

Re: Request to Restore Long-Distance Minutes to My Package

slusagm — Wed, 18 Dec 2024 17:35:22 GMT

did you try to make LD calls? sometime it is not shown in the package details but it is there. PM is prepaid, so you can try and if it works, that means it is there. If it is not there, it won't charge you extra. So, try to make a call to one of those countries. Or if you confirmed it is not there, then ask PM to check. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Request to Restore Long-Distance Minutes to My Package

Handy1 — Wed, 18 Dec 2024 17:36:03 GMT

@GhulamSarwar Maybe it’s just cache issue check agin with new browser window using incognito mode / private mode and check again .also ensure you have used up the 100 mins already . But if still not right you have get support to investigate for you

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Request to Restore Long-Distance Minutes to My Package

eddieO — Wed, 18 Dec 2024 17:36:35 GMT

@GhulamSarwar, have you tried making a long distance call to one of the accepted countries? If the call is going through then you don't need to worry about it not showing up on the plan features section. If you cannot call then you will need to contact a support agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Request to Restore Long-Distance Minutes to My Package

hTideGnow — Wed, 18 Dec 2024 17:39:37 GMT

hi @GhulamSarwar

before you contact support, please confirm again

Go to My Account or use the app, on the Overview page, click Usage Breakdown and check if you see "## LD mintues 7 countires" if it is there, then you have the LD minutes

if not, then ask support agent to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Request to Restore Long-Distance Minutes to My Package

Yummy — Wed, 18 Dec 2024 17:39:49 GMT

Maybe you already used all 10 minutes? They will be available to you on next renewal.

If you do not see them on your account and you did NO use them all, try refreshing your account page few times and/or use incognito mode, clear cookies, use different browser.

Or just try to place a call and see if it goes true or you get a message no more minutes.

Re: Request to Restore Long-Distance Minutes to My Package

GhulamSarwar — Wed, 18 Dec 2024 17:44:57 GMT

I tried making calls of them mentioned countries, calls is not going through and message show I don't have package or balance to make this call

Re: Request to Restore Long-Distance Minutes to My Package

GhulamSarwar — Wed, 18 Dec 2024 17:46:25 GMT

There are 100 minutes, I haven't use any of them yet, I tried but failed to make a call to the mentioned countries

Re: Request to Restore Long-Distance Minutes to My Package

GhulamSarwar — Wed, 18 Dec 2024 17:49:54 GMT

I haven't used any of them yet, I tried but failed to make a call to the mentioned countries

Re: Request to Restore Long-Distance Minutes to My Package

RaiAnwar — Fri, 04 Jul 2025 14:45:49 GMT

I'm experiencing a similar issue. Despite using only about 50–60 minutes out of my 500-minute monthly allowance—and having already subscribed for the next cycle—the system incorrectly shows that I've used all my minutes. This raises concerns about the reliability of the service and why I'm being charged for usage I haven't consumed.

Re: Request to Restore Long-Distance Minutes to My Package

RaiAnwar — Fri, 04 Jul 2025 14:46:29 GMT