topic Re: Broken phone in Get Support

Broken phone

Michelled754 — Wed, 18 Dec 2024 20:00:57 GMT

My screen broke. Without being able to access my phone, I can't access my email. I just bought a new phone and am trying to transfer my SIM or buy a new one but am having an awfully hard time. Can someone please help me.

Thanks

Re: Broken phone

slusagm — Wed, 18 Dec 2024 16:32:27 GMT

just click Didn't receive code at the security screen and choose email to recieve the code

if you still cannot login, then ask PM to help

message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Broken phone

Michelled754 — Wed, 18 Dec 2024 16:43:39 GMT

Thank you. I cannot access my email due to not having access to my phone. I sent a msg. Appreciate it

Re: Broken phone

eddieO — Wed, 18 Dec 2024 17:06:46 GMT

@Michelled754, you mentioned that you bought a new phone, all you need to do is physically place the existing SIM card from your old phone into the new phone and it should work

Re: Broken phone

Yummy — Wed, 18 Dec 2024 17:10:48 GMT

If you have physical SIM just pull it out from broken phone and insert it into new one. Us adapter(s) if needed.

To receive email use computer.

Re: Broken phone

BKNS27 — Wed, 18 Dec 2024 17:17:35 GMT

@Michelled754

All you have to do is to remove the SIM from the old phone and put it in your new phone then reboot your new phone and you are all set to go.
You don’t need to access your account to do this unless you are referring to an eSIM then to access your account then you need help from a CS_Agent by clicking on the Chat and type in Submit a Ticket and an agent will help you.