topic Re: Phone number in Get Support

Phone number

Dan82 — Mon, 16 Dec 2024 14:15:12 GMT

Is it possible to speak to a human person at puplic mobile by phone ?

I am looking a phone number.....

Re: Phone number

BKNS27 — Mon, 16 Dec 2024 14:19:50 GMT

@Dan82

Sorry no phone number. You can only pm them but it may take up to 4 hours before they pm you back.

Quicker if we can help with common issues so what is your problem?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number

hTideGnow — Mon, 16 Dec 2024 14:25:28 GMT

HI @Dan82

sorry, PM support is all online. You can reach them by ticket, or you can share your question and we can try to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone number

Dan82 — Mon, 16 Dec 2024 14:25:47 GMT

Hi there...

2 questions:

1- i supposed to have 500 minutes over country, i cannot see it in my account.

2- Can i used them from asia ?

Re: Phone number

BKNS27 — Mon, 16 Dec 2024 14:28:41 GMT

@Dan82

1- Clear the cache on your browser before login into your account so it will update your account information.

2- No, LD minutes can only be use when calling from Canada.

Re: Phone number

eddieO — Mon, 16 Dec 2024 15:29:37 GMT

@Dan82, Public Mobile does not offer roaming services outside of the U.S. and now Mexico so for all other countries you will either need to get a local SIM, a travel SIM (something like Airalo) or if you can get by with WiFi you can use apps like Messenger, WhatsApp etc..

Re: Phone number

Dunkman — Mon, 16 Dec 2024 15:42:22 GMT

@Dan82

The website and app interface changed recently. Any long distance add ons are located in the "usage breakdown" section. Click on that link and you should see your add ons.

As mentioned, the long distance add ons are for calling from Canada to the select number of countries. It is not used for international roaming.

Re: Phone number

Dan82 — Mon, 16 Dec 2024 16:02:22 GMT

Thank you Dunkman, I found it.

Regards