topic Re: subscription change in Get Support

subscription change

Anca — Wed, 18 Dec 2024 00:52:15 GMT

Hi , I want to change my subscription to 6GB, $23.

It is not offered to switch it from my current one

Re: subscription change

TheSterlinger — Wed, 18 Dec 2024 00:54:07 GMT

@Anca

Public Mobile moderates what plans customers can change to. If you do not see it in your account when you sign in you will not be able to have that plan.

Re: subscription change

Handy1 — Wed, 18 Dec 2024 00:54:17 GMT

@Anca Sorry if you don’t see it in your account to change to you can get it , plans are targeted and not many options to downgrade plan price just upgrade plan price . So I’m guessing you already lay more then $23 now and that’s why you don’t see the $23 plan available to you

Re: subscription change

Anca — Wed, 18 Dec 2024 01:17:06 GMT

So basically you invite me to switch to another provider, because this will happen if you don't allow me to downgrade

Re: subscription change

hairbag1 — Wed, 18 Dec 2024 01:20:20 GMT

@Anca

we used to be able to change to whichever plans we want...both upgrade or downgrade...but now Public Mobile just won't allow us to downgrade substantially from our current plan. We can upgrade whenever we want though ...just can't downgrade.

Re: subscription change

TheSterlinger — Wed, 18 Dec 2024 01:21:56 GMT

@Anca

That's how Public Mobile operates now. There are other options for plans if they suit you but if your set on the $23/6 GB plan then you're out of luck. If you'd like to switch you can port out to a different service provider.

Re: subscription change

BKNS27 — Wed, 18 Dec 2024 02:34:36 GMT

@Anca

We are all members like you and there are no PM staff on this Community so it is up to you if you want to switch to another carrier. Remember they might charge you activation fee and SIM card.