topic Re: Add talk to existing plan in Get Support

Add talk to existing plan

Milos — Tue, 04 Jan 2022 21:20:15 GMT

I have a 90 day plan started two weeks ago and long story short I was experimenting and started it without a talk/text plan, just data. I thought I could just add it and pay the difference, but that doesn’t seem to be an option in Self Serve, I’d have to pay the whole amount. Is there a way to work around that? I don’t want to wait till the next billing period to switch.

Re: Add talk to existing plan

NDesai — Tue, 22 May 2018 17:35:25 GMT

@Milos 2 weeks is a long time for your experiment. Try contacting the Moderator_Team and see if they can change your plan without you paying the full amount for a new plan.

Re: Add talk to existing plan

ShawnC13 — Tue, 22 May 2018 17:39:10 GMT

@Milos wrote:
I have a 90 day plan started two weeks ago and long story short I was experimenting and started it without a talk/text plan, just data. I thought I could just add it and pay the difference, but that doesn’t seem to be an option in Self Serve, I’d have to pay the whole amount. Is there a way to work around that? I don’t want to wait till the next billing period to switch.

There really isn't a way around it. A couple of days would have been a good experiment but a couple of weeks. The best you can do is contact the mods (Link in my signature) and see if there is anything they can do for you.

Re: Add talk to existing plan

srlawren — Tue, 22 May 2018 18:49:36 GMT

@Milos I don't think the duration of a couple of days vs. a couple of weeks will be an issue, the moderators are usually pretty good about helping with these types of situations, regardless of where you are in your current cycle.

Re: Add talk to existing plan

Luddite — Tue, 22 May 2018 19:09:39 GMT

Have you looked at fongo.com using cellular/wifi data? Free calling/incoming text; sending SMS has small charge. BUT voip calling is sometimes a bit ragged.

Re: Add talk to existing plan

CS_Agent — Tue, 22 May 2018 19:20:44 GMT

Hi Milos,

If you do have any questions about your plan, just contact us by sending a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add talk to existing plan

will13am — Tue, 22 May 2018 19:56:27 GMT

Technically speaking the wireless code doesn't include a trial period for prepaid. Arguably, any test period is strictly goodwill.

https://crtc.gc.ca/eng/phone/mobile/codesimpl.htm