topic Re: Account number in Get Support

Account number

Stanleb — Tue, 17 Dec 2024 19:33:17 GMT

My wife and I had separate phones on our family plan. Would each phone have had a separate account number?

I'm trying to port out our numbers, mine went through ok but my wife's keeps getting rejected by PM and now I've started the process my account has been removed and I no longer have access to check. Luckily I did make a copy of what I believed to be the one and only account number which as I say worked for porting out my number but not my wife's. Anyone have any ideas how I can check?

Re: Account number

Handy1 — Tue, 17 Dec 2024 19:38:20 GMT

@Stanleb Yes both accounts would have had there own email , you can’t have two phone numbers on one account . Each account/ phone number had to have had its own unique email . So if trying forgot email on log in doesn’t help ask support to help you gain access to the account

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account number

slusagm — Tue, 17 Dec 2024 19:51:01 GMT

no, the account number would be different. If you cannot login to get the 2nd one, ask PM to help. Just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437