topic Transfer from Previous provider not returning SMS email in Get Support

Transfer from Previous provider not returning SMS email

sbu1964 — Tue, 17 Dec 2024 18:26:23 GMT

Previous provider not getting back to me with SMS number upon trying last night and this morning. Can't move forward with completing setup/number transfer

Re: Transfer from Previous provider not returning SMS email

hTideGnow — Tue, 17 Dec 2024 18:27:08 GMT

hi @sbu1964

PM porting support team can help and re-trigger the port request to your old carrier. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Transfer from Previous provider not returning SMS email

computergeek541 — Tue, 17 Dec 2024 18:27:38 GMT

@sbu1964 wrote:
Previous provider not getting back to me with SMS number upon trying last night and this morning. Can't move forward with completing setup/number transfer

You'll need to contract a Public Mobile customer support agent. First, try the chatbot to open a ticket at

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that doesn't work, send a private message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437