topic Re: Problems receiving calls from Canada while in the USA in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-receiving-calls-from-Canada-while-in-the-USA/m-p/1289286#M888697 <P>I have the Samsung S21 FE&nbsp; and I can call &amp; text to Canada no problem. Just when my son tries to call me from Canada it is not coming through?</P> Tue, 17 Dec 2024 18:08:12 GMT clevercook1251 2024-12-17T18:08:12Z Problems receiving calls from Canada while in the USA https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-receiving-calls-from-Canada-while-in-the-USA/m-p/1289279#M888694 <P>I am currently in the USA with my cell phone and when my son tries to call me he is getting busy signal even though my cell phone is not in use?</P> Tue, 17 Dec 2024 17:55:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-receiving-calls-from-Canada-while-in-the-USA/m-p/1289279#M888694 clevercook1251 2024-12-17T17:55:20Z Re: Problems receiving calls from Canada while in the USA https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-receiving-calls-from-Canada-while-in-the-USA/m-p/1289284#M888696 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/403039">@clevercook1251</a>&nbsp;</P><P>what phone do you have?&nbsp; it can be an issue with VoLTE and your phone might not be on PM's volte whitelist</P><P>you can however, try connect to TMobile and change network mode to 2G and see if you can make&nbsp; and receive calls.</P><P>if not, your last workaround is to use VoIP app like TextNow or Fongo</P> Tue, 17 Dec 2024 18:02:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-receiving-calls-from-Canada-while-in-the-USA/m-p/1289284#M888696 hTideGnow 2024-12-17T18:02:07Z Re: Problems receiving calls from Canada while in the USA https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-receiving-calls-from-Canada-while-in-the-USA/m-p/1289286#M888697 <P>I have the Samsung S21 FE&nbsp; and I can call &amp; text to Canada no problem. Just when my son tries to call me from Canada it is not coming through?</P> Tue, 17 Dec 2024 18:08:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-receiving-calls-from-Canada-while-in-the-USA/m-p/1289286#M888697 clevercook1251 2024-12-17T18:08:12Z Re: Problems receiving calls from Canada while in the USA https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-receiving-calls-from-Canada-while-in-the-USA/m-p/1289295#M888702 <P>Switching to T-MOBILE seems to have solved the problem for now. Thank you <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span>&nbsp;</P> Tue, 17 Dec 2024 18:33:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-receiving-calls-from-Canada-while-in-the-USA/m-p/1289295#M888702 clevercook1251 2024-12-17T18:33:38Z