topic services 'on hold' in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/services-on-hold/m-p/1289159#M888643 <DIV class="">I'm confused.&nbsp; I had an issue last week with payment denied from my credit card.&nbsp; took 2 days to sort that out, but it seemed resolved.&nbsp; Now, I'm trying to add international minutes, preferably using my reward points, but i get this notice in red:&nbsp;</DIV><DIV class="">Your services are on hold</DIV><DIV class="">Subscription Expiration Date: Dec 08, 2024</DIV><DIV class="">&nbsp;</DIV><DIV class="">even tho i'm up to date with my plan and payment.&nbsp; help ?&nbsp;</DIV><DIV class="">&nbsp;</DIV> Tue, 17 Dec 2024 05:39:26 GMT RubyR 2024-12-17T05:39:26Z services 'on hold' https://productioncommunity.publicmobile.ca/t5/Get-Support/services-on-hold/m-p/1289159#M888643 <DIV class="">I'm confused.&nbsp; I had an issue last week with payment denied from my credit card.&nbsp; took 2 days to sort that out, but it seemed resolved.&nbsp; Now, I'm trying to add international minutes, preferably using my reward points, but i get this notice in red:&nbsp;</DIV><DIV class="">Your services are on hold</DIV><DIV class="">Subscription Expiration Date: Dec 08, 2024</DIV><DIV class="">&nbsp;</DIV><DIV class="">even tho i'm up to date with my plan and payment.&nbsp; help ?&nbsp;</DIV><DIV class="">&nbsp;</DIV> Tue, 17 Dec 2024 05:39:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/services-on-hold/m-p/1289159#M888643 RubyR 2024-12-17T05:39:26Z Re: services 'on hold' https://productioncommunity.publicmobile.ca/t5/Get-Support/services-on-hold/m-p/1289163#M888647 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/399110">@RubyR</a>&nbsp;is your account active or suspended? of your service didn't renewed because of your credit card problem, you will have to manually top up and resume the service.&nbsp; Please use Incognito/private/secret mode on your browser to login My Account to confirm again.&nbsp; If it shows account suspended, use this link to make a payment to load enough funds to resume</P><P><A href="https://myaccount.publicmobile.ca/en/account/payment/funds/card" target="_blank">https://myaccount.publicmobile.ca/en/account/payment/funds/card</A></P> Tue, 17 Dec 2024 08:56:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/services-on-hold/m-p/1289163#M888647 hTideGnow 2024-12-17T08:56:54Z