topic Re: Correct Plan Not Reflecting Under Account in Get Support

Correct Plan Not Reflecting Under Account

GFR1 — Tue, 17 Dec 2024 03:06:52 GMT

In Nov I changed my plan to the $35 50GB Can-US-Mexico plan to start with my next payment date of Dec 10th. On Dec 10th $35 + tax was withdrawn (instead of my old amount of $34). I was just checking my account and under Subscription it still reflects my old $34 Can-US plan although the Payment History screen reflects $35 for the Can-US- Mexico plan correctly. From the Subscription page I went and changed again to the $35 Mexico plan to be effective on the next payment date in Jan - but should I be contacting PM about this? Has this happened to anyone else?

Re: Correct Plan Not Reflecting Under Account

slusagm — Tue, 17 Dec 2024 03:10:00 GMT

PM site has poor cache control. So, if you are using browser, use Incognito mode to login

if you are using PM app , logout completely, clear cache or even clear app data and relogin

with that, you will see the correct plan

Re: Correct Plan Not Reflecting Under Account

hTideGnow — Tue, 17 Dec 2024 03:13:58 GMT

hi @GFR1

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Correct Plan Not Reflecting Under Account

GFR1 — Tue, 17 Dec 2024 03:24:31 GMT

Thank you. Good to know. The incorrect subscription was showing on my phone, but I just checked on my iPad and it is correct. I will delete the app on my phone and reinstall which will clear the cache. Thanks for your help.