topic Can't access my account in Get Support

Can't access my account

MrB24 — Tue, 04 Jan 2022 21:20:11 GMT

Hello,

Cannot access my account, need a mod to help me here.

Forgot Password doesn't work as well.

Thanks

Re: Can't access my account

ShawnC13 — Tue, 22 May 2018 03:38:05 GMT

@MrB24 wrote:
Hello,

Cannot access my account, need a mod to help me here.

Forgot Password doesn't work as well.

Thanks

Sorry to hear that you are having troubles. Yes the forgot password is very unreliable. You will need to contact the MODS.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Can't access my account

Mary_M — Tue, 22 May 2018 13:20:10 GMT

Good morning @MrB24,

thank you for getting in touch with us in regards to your self-serve account!

As mentioned above by ShawnC13, please send us a private message and include your details, such as:

your PM Phone Number
your 4 digit PIN

If you do not recall the 4 digit pin, please confirm at least 3 of the following associated to your account:

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Cheers 🙂

Mary