topic Re: How to submit a ticket for support in Get Support

How to submit a ticket for support

Lilwaye — Tue, 17 Dec 2024 00:49:48 GMT

Re: How to submit a ticket for support

Handy1 — Tue, 17 Dec 2024 00:51:43 GMT

@Lilwaye Here’s how

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to submit a ticket for support

Sansan — Tue, 17 Dec 2024 00:53:03 GMT

@Lilwaye once you are signed into your account, you click on chatbot to create a ticket.

If you are not able to sin in, then you can use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

They will respond to same via envelope upper right corner.

Re: How to submit a ticket for support

slusagm — Tue, 17 Dec 2024 00:57:33 GMT

we can help if you can tell us that problem

or just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to submit a ticket for support

Dunkman — Tue, 17 Dec 2024 01:05:15 GMT

@Lilwaye

If you feel comfortable, you are welcome to ask your question on the community. Community members (ie. customers like yourself) can often offer advice to troubleshoot customer's issues without the need for customer service agent intervention. Also, CSAs usually take 1-2 hours to response while members here can answer within a few minutes usually.