topic How much payment is required? in Get Support

How much payment is required?

Amz1 — Tue, 17 Dec 2024 03:58:24 GMT

Hi,

How much do I need to pay for next month's service considering the credit on my account? I cannot login to my account to check as my access is unauthorised for 1 year.

Thank you,

Amit

Re: How much payment is required?

eddieO — Mon, 16 Dec 2024 21:01:16 GMT

@Amz1 this is a public community forum so no one here will have access to your account. You will need to connect with a support agent.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: How much payment is required?

slusagm — Mon, 16 Dec 2024 21:01:50 GMT

not sure if you can call *611 on your phone and check

if *611 does not provide you the answer, you will need to message PM

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How much payment is required?

TheSterlinger — Mon, 16 Dec 2024 21:03:51 GMT

@Amz1

If you can try sending message to CS_agent asking how much is the bill.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To check your messages click here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

You can also call *611 and it will tell you.

Re: How much payment is required?

AK32 — Mon, 16 Dec 2024 21:07:14 GMT

Hey, this is a public forum so we cannot give you specifics to your account. If you have a credit on your account, that amount will be used first and you will owe the rest. If you cant log in for whatever reason, you can message a PM customer service agent using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How much payment is required?

Amz1 — Mon, 16 Dec 2024 21:20:45 GMT

Thank you everyone - much appreciated

Re: How much payment is required?

slusagm — Mon, 16 Dec 2024 21:22:18 GMT

so, are you one of those that need to pay by voucher for a year? if you are, you will need PM to apply the voucher and you cannot do it yourself via *611, right? or you can using *611 to load the voucher?