topic Re: Subscription in Get Support

Subscription

Alesi — Tue, 17 Dec 2024 04:03:07 GMT

No payment methods are accepted to buy SIM/activate svc. Bnk says all g2g

Re: Subscription

slusagm — Mon, 16 Dec 2024 18:50:12 GMT

to buy sim card , it is quicker to buy it from Telus or Koodo stores

for activation, were you using the app? Download Public Mobile app and setup another account using another email address, try to use a different credit card as well

Re: Subscription

Alesi — Mon, 16 Dec 2024 18:55:11 GMT

app or web - same result, denies all/any cards

Re: Subscription

Alesi — Mon, 16 Dec 2024 18:56:00 GMT

Card validation failed, whatever I tried - same thing

Re: Subscription

slusagm — Mon, 16 Dec 2024 18:57:25 GMT

people has success when they use another email to create another account

but do it slower. Wait 24 hours first. Then uninstall the PM app and reinstall and then setup the new account with another email.

Re: Subscription

Alesi — Mon, 16 Dec 2024 19:00:09 GMT

I am at day 3 trying to get svc. What kind of issues it is: get slow on account creation? It sound non-sense to me.

Re: Subscription

slusagm — Mon, 16 Dec 2024 19:09:02 GMT

I don't know. I am just a customer. I just know people are ok after using a new account and another credit card

Re: Subscription

Phil_Adelphus — Mon, 16 Dec 2024 19:51:02 GMT

@Alesi Do the postal codes on the credit/debit cards match the address given for the activation? Also using the app make sure to have location services turned on.

Re: Subscription

Alesi — Mon, 16 Dec 2024 19:51:39 GMT

Tech sp is unable to resolve it. Ridiculous

Re: Subscription

Alesi — Mon, 16 Dec 2024 19:52:16 GMT

Yes it match. I use it for many other things where authentic is required

Re: Subscription

Phil_Adelphus — Mon, 16 Dec 2024 19:56:12 GMT

@Alesi And you have location turned on on the phone, since that seems to be a solution for some people?

Re: Subscription

Alesi — Mon, 16 Dec 2024 22:51:41 GMT

I was trying to activate my svc with their servers - I have no svc yet.