topic SIM not delivered. Switch to eSIM? in Get Support

SIM not delivered. Switch to eSIM?

DBP — Tue, 17 Dec 2024 04:08:28 GMT

Been since Black Friday trying to get the SIM to activate service. Still not here and nobody knows where it is.

Why can't i just switch to an eSIM? Finally getting a live person on the chat and they tell me they can't do it?

Re: SIM not delivered. Switch to eSIM?

slusagm — Mon, 16 Dec 2024 17:06:23 GMT

to switch to esim or to ask for sim status, you still need to ask PM. So, message them and ask , they might be able to let you pick up another sim card locally. Just message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM not delivered. Switch to eSIM?

DBP — Mon, 16 Dec 2024 17:08:50 GMT

Thanks. Just messaged that agent. See what happens.