topic Re: Porting number in Get Support

Porting number

Rich1954 — Tue, 17 Dec 2024 04:08:57 GMT

Your message last night said that the porting failed but the number on my account number now is actually the number I want to port to Public Mobile. I don't know if I succeed or fail in the porting process. Please advise. Also, nobody from Public Mobile call me back as you indicated in your text message. Thanks.

Re: Porting number

slusagm — Mon, 16 Dec 2024 16:46:42 GMT

the number on the account always shows the number you want to port in but does not mean port is done

if you got a message saying port is not completed, you need to ask port team to help

I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Porting number

Yummy — Mon, 16 Dec 2024 16:49:44 GMT

PM does not call customers nor communicate with them except when you open a Ticket.

If you see number you expect to have then porting could be successful.

Try to call somebody and ask them what number they see.
Let somebody call you at that number and confirm your phone can receive calls.

Check your PM account and confirm what number you see there. Use computer (or app).

Re: Porting number

hTideGnow — Mon, 16 Dec 2024 16:50:08 GMT

hi @Rich1954

any chance you used the IMEI instead of the account number for the porting information ? you should provide account number

I have sent you the porting support team number call them and update them the number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call