topic Transfer number in Get Support

Transfer number

CalvinK — Mon, 16 Dec 2024 15:46:00 GMT

I didn’t reply the message for old service provider over 90 minutes. So what can i do for now?

eddieO — Mon, 16 Dec 2024 15:54:01 GMT

@CalvinK if you go into the PM app on your device and go to the Account tab, will it let you try to Transfer number?

If not, you can open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

hTideGnow — Mon, 16 Dec 2024 15:56:03 GMT

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

BKNS27 — Mon, 16 Dec 2024 16:10:34 GMT

Did you have the old SIM in your phone for the text?

Your previous carrier account must be active to port over to PM.