topic Re: My samsung note 4 can make calls , but can not use data I bought add-on in Get Support

My samsung note 4 can make calls , but can not use data I bought add-on

Cloudy — Tue, 04 Jan 2022 21:20:07 GMT

My samsung note 4 can make calls , but can not use data I bought add-on. Is Samsung note 4 is too low version to use the data?

Re: My samsung note 4 can make calls , but can not use data I bought add-on

CS_Agent — Mon, 21 May 2018 19:31:10 GMT

Hey Cloudy, could you send us a private message :D. Make sure you bring your phone number and you PIN# so that we can get into it right away!

Re: My samsung note 4 can make calls , but can not use data I bought add-on

Cloudy — Mon, 21 May 2018 19:43:52 GMT

How can I give you the info because I don't want to show it in public?

Re: My samsung note 4 can make calls , but can not use data I bought add-on

jp2 — Mon, 21 May 2018 19:55:38 GMT

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with you account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages

Re: My samsung note 4 can make calls , but can not use data I bought add-on

jp2 — Mon, 21 May 2018 20:00:29 GMT

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with you account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages

Re: My samsung note 4 can make calls , but can not use data I bought add-on

jp2 — Mon, 21 May 2018 20:02:03 GMT

How to view and reply to your private messages

Re: My samsung note 4 can make calls , but can not use data I bought add-on

will13am — Mon, 21 May 2018 20:04:02 GMT

@Cloudy wrote:
How can I give you the info because I don't want to show it in public?

Your are asked to send a private message to the moderator team. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: My samsung note 4 can make calls , but can not use data I bought add-on

specialK — Mon, 21 May 2018 20:07:57 GMT

Have you tried these steps? https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: My samsung note 4 can make calls , but can not use data I bought add-on

Luddite — Tue, 22 May 2018 01:20:04 GMT

@Cloudy Try setting the phone to 3G instead of LTE; many variants of that phone have poor connectivity to PM's LTE network; see https://willmyphonework.net. Be sure the APN is set up properly as suggested earlier.

Re: My samsung note 4 can make calls , but can not use data I bought add-on

jp2 — Tue, 22 May 2018 01:50:16 GMT

So the mods work holidays?

Re: My samsung note 4 can make calls , but can not use data I bought add-on

Mary_M — Tue, 22 May 2018 13:09:53 GMT

Yes we do work on holidays! 🙂 @jp2

Re: My samsung note 4 can make calls , but can not use data I bought add-on

stonechucker — Tue, 22 May 2018 22:01:21 GMT

@Mary_M Although I’m glad the company has coverage on holidays, I’m hoping that staff are rewarded by a day in lieu or extra pay for having to work on a statutory holiday!

Yup, the union guy in me is strong....always advocating!

Re: My samsung note 4 can make calls , but can not use data I bought add-on

jp2 — Wed, 23 May 2018 02:17:19 GMT

@stonechucker you don't need a union that is the law. If you don't get it then simply contact the labour board