topic Re: Sim card not working in Get Support

Sim card not working

Phil102 — Mon, 16 Dec 2024 22:54:21 GMT

Hello:

Upon insertion my simcard is not working. Does anybody know what to do next?

Re: Sim card not working

hairbag1 — Mon, 16 Dec 2024 13:42:18 GMT

more info please...did you download the Public Mobile app and successfully activate a PM account ? Did you initiate a port of your old number in to your new PM account ? If so, did you reply YES within 90 minutes to the confimation ?

clipped from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Sim card not working

eddieO — Mon, 16 Dec 2024 13:46:45 GMT

@Phil102 assuming you have an activated account, can you try the SIM in another phone to see if the issue is your device or the SIM?

Re: Sim card not working

Phil102 — Mon, 16 Dec 2024 13:50:16 GMT

Hi.

The simcard was working fine for more than a year. My app is working and my account is up to date. I went to Europe for a months. I used a different carrier simcard there. Now when I returned. The public mobile sim looks dead. The cellular line is iphone settings is greyed out. I reinserted card few times. Rebbooted phone. Nothing works. I have no bars.

Re: Sim card not working

Phil102 — Mon, 16 Dec 2024 13:54:53 GMT

This looks like card issue. I have a card from different carrier and that is working. My phone is fine. And my public mobile account is up to date

Re: Sim card not working

hairbag1 — Mon, 16 Dec 2024 13:56:41 GMT

@Phil102

try the sim in a diff cellphone to see if the problem is sim or cell related.

Have you tried a network reset on your cellphone...(you'll have to remember all passwords as they get removed doing this)

Re: Sim card not working

eddieO — Mon, 16 Dec 2024 14:23:49 GMT

@Phil102 you can pick up a replacement SIM card from Amazon for $5 and if you have Prime shipping will be free and should arrive in 1 to 2 days, or if you go to a Telus/Koodo or Mobile Klinik store you can pick one up in person for $10. Once you have a replacement SIM just go into your PM app on your device and go to the Account tab and select "Change Your SIM card".

If you prefer to reach out to a support agent to see what they might have to say you will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)