topic Re: Account in Get Support

Account

Aj816 — Sun, 15 Dec 2024 17:52:29 GMT

I signed up with public last night using an eSIM but I don’t know if something didn’t work properly as I can’t text or make calls. Nothing is working

will13am — Sun, 15 Dec 2024 17:53:33 GMT

@Aj816 , do you see the e-SIM when you check the SIM manager on your phone? If so, make sure the e-SIM is set as active.

slusagm — Sun, 15 Dec 2024 17:56:44 GMT

check if you see the eSIM is there on the Sim Manager and check if it is active. On iPhone, it needed to be Primary and Turn on this line both set

if the eSIM not even there, check the Welcome email from and scan the eSIM QR code

Aj816 — Sun, 15 Dec 2024 17:58:28 GMT

Where do I check for that. I am not technically savvy. I am about ready to pull my hair out as nothing is working

Aj816 — Sun, 15 Dec 2024 18:00:20 GMT

I do have an iPhone

where and what is this sim manager

Dunkman — Sun, 15 Dec 2024 18:18:01 GMT

@Aj816 wrote:
I do have an iPhone
where and what is this sim manager

Settings on the phone.

Click on Carrier.

Then it should show SIM/eSIM information

Neil11 — Sun, 15 Dec 2024 20:28:11 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :