topic Re: Changing subscription in Get Support

Changing subscription

lockgavin — Sun, 15 Dec 2024 16:34:14 GMT

I recently signed up for PM and I see now the plan I subscribed to is $29 rather than the $36 I am paying. I cannot figure out how to change subscriptions as it's not listed when I try to change after logging in? Is this a matter of not being able to downgrade?

Re: Changing subscription

BKNS27 — Sun, 15 Dec 2024 16:36:48 GMT

@lockgavin

Yes you are correct. PM changed the rules for members downgrading their plan. You can’t anymore. You can only upgrade your plan…Unfortunately.

Re: Changing subscription

slusagm — Sun, 15 Dec 2024 16:41:23 GMT

how recent? if over 24 hours, then you have to check the plans available to you by going to My Account and click Change Subscription

if still within 24 hours maybe PM can help. try message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing subscription

lockgavin — Sun, 15 Dec 2024 17:00:43 GMT

I've been a subscriber for 1.5 months. Guess I signed up too early.