topic Re: Sim card not working in tablet in Get Support

Sim card not working in tablet

Mike93zj — Sat, 14 Dec 2024 19:12:50 GMT

I was gifted a samsung galaxy a7 lite tablet for my daughter. It was previously on the telus network.

I purchased a public mobile sim for it, and activated the sim to the account. The account is active.

It does not connect to the public mobile network. Sim card shows the selected phone number. I have reset network settings. It says "no service" at the top. If I manually select public mobile under the network settings it does not connect. Just needing the device for data, I am aware calling will not work.

I have read some other posts where members have had success using a tablet.

The sim card worked in another device is order to recieve the authentication code.

Re: Sim card not working in tablet

Chalupa_Batman — Sat, 14 Dec 2024 19:29:56 GMT

Hello @Mike93zj

Just so I understand, you chose a plan, you registered it on a phone via the app. You have a registered phone number and everything on the phone works... calling in and out, texting in and out, data works....

Re: Sim card not working in tablet

Mike93zj — Sat, 14 Dec 2024 19:57:18 GMT

Yes. The sim card works when I put it into my phone. It does not work in my daughters tablet - it just says no service. And in network settings it is not connected to a network. Manually connect to public mobile also fails.

Re: Sim card not working in tablet

hTideGnow — Sat, 14 Dec 2024 20:01:33 GMT

hi @Mike93zj a7 lite should work on PM system

but question is, is that. Canadian model? overseas version might. it work

And , test the tablet with another active sim, need to confirm if the tablet has a working sim slot or mobile radio

Re: Sim card not working in tablet

Mike93zj — Sat, 14 Dec 2024 20:06:00 GMT

It is a canadian model. Two days ago it was working on a telus sim until the plan was up.

Her sim card works in my phone. My sim card does not work in her tablet.

Re: Sim card not working in tablet

BKNS27 — Sat, 14 Dec 2024 21:47:06 GMT

@Mike93zj

On other posting, there was indications that the SIM will not work on tablets. What she can do is to hotspot the tablet to her phone.

Confirm with a CS_Agent if SIMs work in tablets.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card not working in tablet

Mike93zj — Sat, 14 Dec 2024 22:09:40 GMT

Ah yes, I have also found posts where people have had success with their tablets on PM though. I will message the agent.

Re: Sim card not working in tablet

Mike93zj — Sat, 14 Dec 2024 22:35:47 GMT

I have found if I switch network mode from hspa/lte to hspa only, it will then connect to the public mobile network - but data does not work.

Re: Sim card not working in tablet

computergeek541 — Sun, 15 Dec 2024 03:06:36 GMT

@BKNS27 wrote:
@Mike93zj
On other posting, there was indications that the SIM will not work on tablets. What she can do is to hotspot the tablet to her phone.
Confirm with a CS_Agent if SIMs work in tablets.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There's no reson for a tablet not to be able to connect to the network. The network just sees a tablet as another mobile device.

Re: Sim card not working in tablet

Mike93zj — Sun, 15 Dec 2024 15:31:29 GMT

@BKNS27 thanks for directing me to CS_Agent.

We got it working! Had to manuallly input these APN settings

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220