topic Renewal plan disappeared in Get Support

Renewal plan disappeared

veldachan — Sun, 15 Dec 2024 02:58:57 GMT

Hello, I was confirmed to change my plan to the $36 plan with 500 international minutes free and be active on Dec 28. But now this plan does not show up in my account.

If I have to re-pick a new plan again, the $35 or $36 plan do not show 500 minutes included for free.

I want to have a $35 plan with 500 international minutes. If not possible, I want to have the chosen $36 plan again with 500 international minutes.

Thank you!

Re: Renewal plan disappeared

hairbag1 — Sun, 15 Dec 2024 03:06:51 GMT

@veldachan

log in to your account > Manage Subscription > Change Subsription...if you successfully saved the $36 plan...you should see it's sitting there ready to be used on your next renewal date.

Re: Renewal plan disappeared

veldachan — Sun, 15 Dec 2024 03:18:32 GMT

I already did but the $36 plan still disappeared

Re: Renewal plan disappeared

Dunkman — Sun, 15 Dec 2024 03:27:45 GMT

@veldachan

If using the website, check your account using the PM app.

If using app, try the website. The website is finicky. Maybe try a different web browser, clear cache or incognito mode. Or try a different device.