topic Re: Help with setting up sim in Get Support

Help with setting up sim

hharlacher — Sun, 15 Dec 2024 03:03:18 GMT

Hi! I believe I let my last account expire and have struggled to get my number ported for several days. PM is showing my current number as the one I wanted to port, but I’m not able to make calls or receive texts, or even use data. The temporary number given also doesn’t work! Any one know how to fix?

Re: Help with setting up sim

Chalupa_Batman — Sat, 14 Dec 2024 22:52:27 GMT

Hello @hharlacher

If you would like to port out your public mobile number, the account MUST be active. You will need to purchase a months worth just to port. Unless it's to Koodo or Telus. I know it's a waste of money but it's what's needed.

Re: Help with setting up sim

hharlacher — Sat, 14 Dec 2024 22:58:10 GMT

Thanks for the note. It was Telus and I’ve also purchased a month.

Re: Help with setting up sim

Dunkman — Sat, 14 Dec 2024 23:18:45 GMT

@hharlacher

Looks like that your account was also not set up properly with a failed port.

You will need to contact customer service agent:

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437