topic Confusing Plan Upgrade in Get Support

Confusing Plan Upgrade

Shubaines — Sat, 14 Dec 2024 22:49:20 GMT

Hi Everyone,

I would like to change my plan to what I believe is a better option. When I click the plan, the information becomes confusing. I currently have 120/90 day plan that includes 12GB over the 3 months. I would like to change to 30.00 /Month promotion that is listed under my account. Now When I go to confirm, it lists 12GB under the plan and has in brackets ($10 a month). It's really confusing. I just want to know if this plan is a straight $30 a month plan that includes 20 GB of data a month. (Picture Below)

Thank you all in advance.

Re: Confusing Plan Upgrade

Chalupa_Batman — Sat, 14 Dec 2024 22:58:47 GMT

@Shubaines wrote:
Hi Everyone,
I would like to change my plan to what I believe is a better option. When I click the plan, the information becomes confusing. I currently have 120/90 day plan that includes 12GB over the 3 months. I would like to change to 30.00 /Month promotion that is listed under my account. Now When I go to confirm, it lists 12GB under the plan and has in brackets ($10 a month). It's really confusing. I just want to know if this plan is a straight $30 a month plan that includes 20 GB of data a month. (Picture Below)
Thank you all in advance.

Yes, I agree @Shubaines that is very misleading and questionable. Perhaps you should share this with a CS Agent to confirm. Public Mobile is 30 day not month. This to me say that you'd pay $30 a month and get an extra 20GB of data for only $10 more a month. So $30 a month will get you 32GB of data a month. That to me is dumb! The $35 plan is 50GB Canada US Mexico. Ha. Geesh

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Confusing Plan Upgrade

Dunkman — Sat, 14 Dec 2024 22:58:51 GMT

@Shubaines

It is likely a typo (the $10/month).

Should be $30/month for 20 GB LTE.

Re: Confusing Plan Upgrade

Handy1 — Sat, 14 Dec 2024 23:00:27 GMT

@Shubaines That’s is confusing and yes I belive it’s $30 20GB 4G plan . But with any luck your gonna get it for $10 keep the screen shot as proof for support should something go south in your renewal day . Be even better if your only charged $10 thou like winning the lottery 🙂

Re: Confusing Plan Upgrade

Dunkman — Sat, 14 Dec 2024 23:23:00 GMT

@Shubaines

I checked a few other plans that are available to existing customers. Similar typo errors. I have reported to PM oracle side. Likely won't be dealt with until after the weekend.

Re: Confusing Plan Upgrade

DennyCrane — Sat, 14 Dec 2024 23:24:15 GMT

It's $30/20GB per 30 days. The system is probably being buggy because you're currently on a 90 day plan. It's safe to change it, just know that it's $30/30 days, not $10.

Re: Confusing Plan Upgrade

hairbag1 — Sun, 15 Dec 2024 01:13:54 GMT

@Dunkman

while you're at it...maybe have someone add the included Calling Features: Call Display, Voicemail etc...to all the plan descriptions. New customers have asked that question in the Community Forum several times this past few weeks. I dunno about app version, but on web version that info isn't included on all plan descriptions.

Re: Confusing Plan Upgrade

Shubaines — Sun, 15 Dec 2024 12:41:58 GMT

Thank you to everyone for the quick reply. I see Dunkman has reported the errors. I'll go ahead and change my plan. Have a great holiday everyone.