topic overpaying in Get Support

overpaying

Ruthellen — Sat, 14 Dec 2024 18:22:00 GMT

I accidently paid twice and would like to get that second payment returned to me. How?

Re: overpaying

Dunkman — Sat, 14 Dec 2024 18:23:26 GMT

You would need to contact customer service agent. However, it will take about 2-3 weeks for a refund on credit card. It is usually easier just to leave the available funds until your next payment date. Ie. you won't need to pay the next payment cycle.

Re: overpaying

eddieO — Sat, 14 Dec 2024 18:23:47 GMT

@Ruthellen for account and billing issues you will need to reach out to a support agent.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: overpaying

Chalupa_Batman — Sat, 14 Dec 2024 18:24:07 GMT

@Ruthellen wrote:
I accidently paid twice and would like to get that second payment returned to me. How?

Hello @Ruthellen

If you did indeed overpay, you can reach a CS agent and request a credit to your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: overpaying

computergeek541 — Sat, 14 Dec 2024 21:54:43 GMT