topic Account in Get Support

Account

Mike411 — Sat, 14 Dec 2024 17:32:39 GMT

I entered the wrong option while setting up account, I have an ESIM and requested a SIM card. I can’t get past that point of setting up account. As well I require assistance on setting up the rest of my account and I require a phone number for my mobile phone

Re: Account

hairbag1 — Sat, 14 Dec 2024 17:37:16 GMT

@Mike411

try to back out of activation process and order proper sim. As you get further into the process, you'll be given opportunity to select a number from your area.

Re: Account

Dunkman — Sat, 14 Dec 2024 17:38:21 GMT

@Mike411

You will need customer service agent help:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect 1-2 hours wait for CSA response. Check your private message inbox for response. Physical SIM card shipping takes about 5-10 business days to arrive.