topic Re: Can not process updated Credit Card Information on my account. in Get Support

Can not process updated Credit Card Information on my account.

Ruby48 — Sat, 14 Dec 2024 15:31:10 GMT

I am trying to update my credit card and it is not processing. Card is Visa from a Canadian regulated bank.

Re: Can not process updated Credit Card Information on my account.

hTideGnow — Sat, 14 Dec 2024 15:34:33 GMT

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Can not process updated Credit Card Information on my account.

Ruby48 — Sat, 14 Dec 2024 15:44:29 GMT

Thanks I will give those suggestions a try.

Re: Can not process updated Credit Card Information on my account.

Ruby48 — Sat, 14 Dec 2024 16:34:45 GMT

I tried all methods you suggested and none worked. Not on any browser or on the Phone App with Location Permission enabled

Re: Can not process updated Credit Card Information on my account.

Dunkman — Sat, 14 Dec 2024 17:06:12 GMT

@Ruby48

Unfortunately, a few customers are still having issues with updating credit card information.

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...