topic Billing issue in Get Support

Billing issue

Dylan26 — Sat, 14 Dec 2024 13:08:26 GMT

Re: Billing issue

Handy1 — Sat, 14 Dec 2024 12:57:45 GMT

@Dylan26 Tap the down arrow by time stamp and edit out personal info this is public forum that all can see if you want support you need to engage the m private message

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Billing issue

Phil_Adelphus — Sat, 14 Dec 2024 13:38:24 GMT

@Dylan26 Can you explain your billing issue (but don't include any personal information as this is not private) in case someone here in the community can suggest a solution while you wait to hear from customer support?

Re: Billing issue

Dylan26 — Sat, 14 Dec 2024 13:42:13 GMT

I have to send money to my account from another account to pay for my services so my card declined I'm just trying to get it rebilled

Re: Billing issue

Phil_Adelphus — Sat, 14 Dec 2024 14:47:57 GMT

@Dylan26 Are you able to use a voucher to get your account going again, or add funds from your card using this link? https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Billing issue

BKNS27 — Sat, 14 Dec 2024 14:55:42 GMT

@Dylan26

Unfortunately, you can’t transfer funds from one account to another. You can manually make a payment with a CC, debit or vouchers then dial 611 on your phone.