topic Re: Not able to place a call in Get Support

Not able to place a call

SarahGrace — Sun, 15 Dec 2024 19:00:54 GMT

I can receive calls, texts, emails but I can not call out. I have 5G most times I’ve been try and place a call to call but it never connects.
I restarted the phone many times, airplane mode, but nothing seems to work. The call will try and connect for about 30 seconds then it drops. Any ideas how to fix this?
thanks

Re: Not able to place a call

Chalupa_Batman — Sat, 14 Dec 2024 02:57:46 GMT

@SarahGrace wrote:
I can receive calls, texts, emails but I can not call out. I have 5G most times I’ve been try and place a call to call but it never connects.
I restarted the phone many times, airplane mode, but nothing seems to work. The call will try and connect for about 30 seconds then it drops. Any ideas how to fix this?
thanks

Hey @SarahGrace

Dropped calls is a common problem with Public Mobile. The only two things you can try is to one, go into your network settings and reset them then reboot your phone. If that doesn't work, you can try your SIM card in a different phone to see if you have the same problems. If you do, reach out to a CS Agent to get them to reset your network on their end.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to place a call

hairbag1 — Sat, 14 Dec 2024 03:16:49 GMT

@SarahGrace wrote:
I can receive calls, texts, emails but I can not call out. I have 5G most times I’ve been try and place a call to call but it never connects.
I restarted the phone many times, airplane mode, but nothing seems to work. The call will try and connect for about 30 seconds then it drops. Any ideas how to fix this?
thanks

can you confirm if your selected plan has unlimited Canada wide calling as my $15 plan has 100 minutes of calling only, but unlimited incoming.

Re: Not able to place a call

SarahGrace — Sat, 14 Dec 2024 03:20:23 GMT

I have the Canada/USA/Mexico plan. Everything works except placing calls. Also I have a ESIM, maybe that’s why also?

And I will get ahold of a CS Agent to see if they can reset on their end

Re: Not able to place a call

hairbag1 — Sat, 14 Dec 2024 03:25:47 GMT

@SarahGrace wrote:
I have the Canada/USA/Mexico plan. Everything works except placing calls. Also I have a ESIM, maybe that’s why also?
And I will get ahold of a CS Agent to see if they can reset on their end

the esim isn't giving you the heartburn...did you just recently port your old number in to your new Public Mobile account. Could be a port issue, if that's the case.

Re: Not able to place a call

SarahGrace — Sat, 14 Dec 2024 03:29:20 GMT

Yes, I did today. Maybe wait longer? I’m unsure. I’ve heard great things about public mobile, that’s why I was concerned about not being about to place calls

Re: Not able to place a call

hairbag1 — Sat, 14 Dec 2024 03:44:46 GMT

@SarahGrace wrote:
Yes, I did today. Maybe wait longer? I’m unsure. I’ve heard great things about public mobile, that’s why I was concerned about not being about to place calls

OK...that makes sense now. The port process can be glitchy...but I'm sure Customer Support will fix it for you. Make sure you include your ph number, your PM pin #, your account # and the name on the account when you message Customer Support. Welcome to PM.

AND...watch the little envelop icon on top right side of the page will be highlighted when they do respond to you.

Re: Not able to place a call

SarahGrace — Sat, 14 Dec 2024 03:46:50 GMT

Thank you very much. I refreshed the network settings and now the phone works awesome.
Thank you for everything, I’ve had better feedback on here than with my previous phone provider.

Re: Not able to place a call

hairbag1 — Sat, 14 Dec 2024 04:06:45 GMT

@SarahGrace wrote:
Thank you very much. I refreshed the network settings and now the phone works awesome.
Thank you for everything, I’ve had better feedback on here than with my previous phone provider.

Good to hear you got going. In my opinion, you should give @Chalupa_Batman the coveted Solution as he was first to suggest it and I know he'd appreciate the recognition. If you click the little down button (v), you can edit your solution.