topic Re: Esim to physical change in Get Support

Esim to physical change

Sherlin_Shibi — Sat, 14 Dec 2024 01:28:26 GMT

Hi,

I paid for the $29+ tax in Nov 29. During g purchase it showed my phone is esim compatible. So I bought that plan. After downloading the app, during activation it shows esim not compatible. So I bought the physical Sim but whenever I log into my account it directly goes to activation page and I cannot change it . I have been trying to get help for days now. I am without service and missing money and a lot of important calls. Hope someone helps.

Re: Esim to physical change

Chalupa_Batman — Sat, 14 Dec 2024 01:30:14 GMT

@Sherlin_Shibi wrote:
Hi,
I paid for the $29+ tax in Nov 29. During g purchase it showed my phone is esim compatible. So I bought that plan. After downloading the app, during activation it shows esim not compatible. So I bought the physical Sim but whenever I log into my account it directly goes to activation page and I cannot change it . I have been trying to get help for days now. I am without service and missing money and a lot of important calls. Hope someone helps.

Sounds like you may wish to reach out to customer service. Here's how.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim to physical change

Sherlin_Shibi — Sat, 14 Dec 2024 01:38:40 GMT

Thank you, I put a lot of tickets and been trying to contact them but after the first message everyone dissappear and didn't get any help

Re: Esim to physical change

Chalupa_Batman — Sat, 14 Dec 2024 01:54:52 GMT

If you haven't heard from them after 24 hours, do another one asking for a 24 HOUR FOLLOW UP in the title. Should get their attention.

Re: Esim to physical change

NhatDinh — Sat, 14 Dec 2024 02:34:49 GMT

I have exactly same problem in 2 hours ago . same rate plan , same esim