topic Re: Esim problem in Get Support

Esim problem

NhatDinh — Sat, 14 Dec 2024 02:08:46 GMT

Hello ,

My wife is using Iphone 13 Promax and she have purchased an esim with rate plan , but when she try to log in to the app it said eSim not supported and she has no service at all . any one know anything wrong with it ?

thank you

Re: Esim problem

Chalupa_Batman — Sat, 14 Dec 2024 01:00:45 GMT

Hey @NhatDinh

Sounds like you may wish to reach out to customer service. Here's how.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim problem

NhatDinh — Sat, 14 Dec 2024 01:02:37 GMT

I have send the message but no one answeer

Re: Esim problem

Chalupa_Batman — Sat, 14 Dec 2024 01:08:41 GMT

It can take several hours sometimes even the next day. If you don't hear from them within 24 hours of sending the first message, send them a second asking for a follow up.

Re: Esim problem

NhatDinh — Sat, 14 Dec 2024 01:09:14 GMT

Thank you

Re: Esim problem

DennyCrane — Sat, 14 Dec 2024 01:50:31 GMT

You might want to remove that photo because someone else could scan that QR code.

Re: Esim problem

NhatDinh — Sat, 14 Dec 2024 02:08:17 GMT

Thanks