topic Re: Transfer of eSIM to physical SIM in Get Support

Transfer of eSIM to physical SIM

Kristymcl — Sat, 14 Dec 2024 00:26:30 GMT

Hi there, I just transferred my eSIM to a physical SIM. It’s been about 10 minutes, I’ve restarted my phone, but it seems I’m not connected to my cellular plan (can’t make phone calls). Am I doing something wrong?

Re: Transfer of eSIM to physical SIM

Phil_Adelphus — Sat, 14 Dec 2024 00:30:10 GMT

@Kristymcl Did you change the sim number in your account to the physical sim number?

Re: Transfer of eSIM to physical SIM

Chalupa_Batman — Sat, 14 Dec 2024 00:38:29 GMT

@Kristymcl wrote:
Hi there, I just transferred my eSIM to a physical SIM. It’s been about 10 minutes, I’ve restarted my phone, but it seems I’m not connected to my cellular plan (can’t make phone calls). Am I doing something wrong?

Hey @Kristymcl

If you log into your account, you'll see below where it says SIM card number... click on the pencil itself and you can change the SIM card number to the physical SIM card. Ignore the circled eye... too lazy to do the sample again. LOL

Re: Transfer of eSIM to physical SIM

Kristymcl — Sat, 14 Dec 2024 00:50:00 GMT

Thankyou for your help :). Looks like I figured it out…I had two ‘lines’ in my phone, one for the physical SIM and one for the eSIM. I just had to change my default to the physical SIM.

thanks again!