topic Re: cancelling mobile account that is not activated and has never been used!!! but you keep biling m in Get Support

cancelling mobile account that is not activated and has never been used!!! but you keep biling me!!

T-revUrb — Fri, 13 Dec 2024 17:31:46 GMT

I want my payment to public mobile STOPPED. I have contacted the better business bureau with a complaint number of #2228365. Due to mental health issues the account and activation was not completed completely and I could not complete the activation let alone cancelling my account. PLEASE contact someone that can cancel my account and ideally reimburse my money that has been coming off my credit card since APIRIL 2024. THIS NEEDS TO BE ESCALATED.....ASAP

Re: cancelling mobile account that is not activated and has never been used!!! but you keep biling m

hairbag1 — Fri, 13 Dec 2024 17:34:32 GMT

@T-revUrb

very unusual for PM to bill an account that's not been activated...use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cancelling mobile account that is not activated and has never been used!!! but you keep biling m

Handy1 — Fri, 13 Dec 2024 17:36:09 GMT

@T-revUrb You would need as support to cancel and remove the credit card on file right away

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: cancelling mobile account that is not activated and has never been used!!! but you keep biling m

BKNS27 — Fri, 13 Dec 2024 17:48:45 GMT

@T-revUrb

Did You reboot your phone by powering off then back on?

Did you login to your account and disable the Subscribed (AutoPay) button?

If you didn’t, PM will continue to bill you.

Contact a CS_Agent to investigate your issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I always tell friends if they are not familiar with the settings on their phone and not tech savvy…don’t join PM.

You need some knowledge to be on PM self-serve account and the settings on their phone.