topic Re: Phone plan in Get Support

Phone plan

Acura — Fri, 13 Dec 2024 17:23:12 GMT

I just changed my subscription with public to Canada US Mexico call and data plan but when I’m not on Wifi my data does not kick back in.

Re: Phone plan

Handy1 — Fri, 13 Dec 2024 17:26:43 GMT

@Acura Reboot the phone or reset network settings see if that helps

Re: Phone plan

Yummy — Fri, 13 Dec 2024 17:27:10 GMT

How about other services? SMS/calls? Do they work?

Do you actually SEE your new plan on My Account? How much data that new plan has?
Maybe reboot will help?

Re: Phone plan

will13am — Fri, 13 Dec 2024 17:29:43 GMT

@Acura , are you able to confirm connection to T-Mobile, AT&T or Verizon? Also check that roaming data has been enabled.

Re: Phone plan

Phil_Adelphus — Fri, 13 Dec 2024 17:39:14 GMT

@Acura What country are you in currently?

Re: Phone plan

Acura — Fri, 13 Dec 2024 17:40:03 GMT

No confirmation to any service I’m in Mazatlan

Re: Phone plan

Acura — Fri, 13 Dec 2024 17:40:47 GMT

How do I do reboot

Re: Phone plan

Handy1 — Fri, 13 Dec 2024 17:42:10 GMT

@Acura Reboot device , simply power off phone and power it back on is called rebooting the device

Re: Phone plan

Acura — Fri, 13 Dec 2024 17:43:57 GMT

In my settings it say AT&T

Re: Phone plan

kb_mv — Fri, 13 Dec 2024 17:48:38 GMT

@Acura As asked by @will13am , do you have your data roaming turned on?

Re: Phone plan

Phil_Adelphus — Fri, 13 Dec 2024 17:51:23 GMT

@Acura Since you're seeing AT&T but not getting data, are you on 5G, 4G/LTE or..? If on 5G try dropping the setting to 4G/LTE. Does everything else work, texts and voice calls?

Re: Phone plan

Acura — Fri, 13 Dec 2024 17:56:08 GMT

Thanks the reboot worked

Re: Phone plan

computergeek541 — Fri, 13 Dec 2024 17:56:49 GMT