topic Access Point Name Keeps Changing?! in Get Support

Access Point Name Keeps Changing?!

skywatcher — Fri, 13 Dec 2024 19:49:54 GMT

I've only been with Public Mobile 2 months and this is the 2nd time I've had to update the Access Point Name.

Why does it need updating so often?

Is there a way that sets it permanently so I don't keep losing mms?

I've never had this issue with any other phone or service provider.

Thanks in advance.

Re: Access Point Name Keeps Changing?!

hTideGnow — Fri, 13 Dec 2024 16:25:24 GMT

hi @skywatcher

the access point is something on your phone itself. If you have an older phone, it might have outdated APN settings

PM has made some APN changes, you can manually change it. However, after some major os or security update, the phone would get the APN from the internal memory again overwrite what you changed. So, this is more a phone problem and not something with PM

Re: Access Point Name Keeps Changing?!

will13am — Fri, 13 Dec 2024 16:26:09 GMT

@skywatcher , I have been with this service since 2016. I think there was a slight change to the MMS APN settings once.

Re: Access Point Name Keeps Changing?!

eddieO — Fri, 13 Dec 2024 16:49:03 GMT

@skywatcher, I have to agree with what's been shared. My wife, daughter and I have been with PM since May, 2 of the phones are iPhones and one is a Samsung S10+, neither of us have had anything change with our APN which makes me think it must be your device

Re: Access Point Name Keeps Changing?!

skywatcher — Fri, 13 Dec 2024 17:34:52 GMT

Thank you all! Makes sense that it must be the device.

At least I know how to fix it!